This article is for setting up your email account only! If you're having trouble using the Outlook for iOS app, Open an in-app Outlook support ticket. If you have a work or school account that uses Office 365 for business or Exchange-based accounts, there may be additional requirements set by your IT admin. For example, if you have a company-managed device, an on-premises Exchange server configured for basic authentication, or your company requires mobile app management for app protection. See the section Set up work or school accounts that have additional requirements below for specific instructions. |
Note: If you have a work account that requires the Intune Company Portal app, install it from the App Store before setting up Outlook for iOS. Your IT admin may or may not also require you to Enroll your iOS device in Intune.
Download Outlook for iOS from the iOS App Store and then open it. The icon looks like this:
Note: See system requirements for your iOS devices here.
If it's your first time using Outlook for iOS, enter your full email address, then tap Add Account.
If not, open the Menu > tap Settings 
> Add Account > Add Email Account.
If you're asked to select your email provider, please contact your IT admin for support as there may be a misconfiguration.
You can also set up your email account manually or use IMAP/POP.
Enter your email account password and tap Sign In.
Note: The sign in screen may look different for you depending on your email provider.
If multi-factor authentication is enabled, verify your identity. For more information, see Security info overview.
Accept any prompts for permission you may receive.
Swipe through the features and you're now ready to use Outlook for iOS!
Set up work or school accounts that have additional requirements
Some work and school accounts have additional security requirements before you can use Outlook for iOS. If you're not sure which of these situations applies to your work or school account, talk to your Office 365 admin.
Click on an expander to open it:
On company-managed or provided devices
Once you begin the enrollment process, you should complete the process in its entirety since pausing for more than a few minutes usually stops your progress and requires you to start over. If this process should fail, you need to return to the Company Portal app to try again.
Open the iOS App Store. Search for and download the Intune Company Portal app.
Next, search for and download the Microsoft Authenticator app.
Follow the procedure in the Set up access to your company resources article to enroll your iOS phone or tablet. Important: Once you begin the enrollment process, you should complete the process in its entirety since pausing for more than a few minutes usually stops your progress and requires you to start over. If this process should fail, you need to return to the Company Portal app to try again.
Note: In case you are prompted for multi-factor authentication, please refer to Security info overview.
Open the Outlook for iOS app. The icon looks like this:
Notes: When a device is enrolled, managed apps – including Outlook – can be installed in a couple of different ways:
You install the app from the Company Portal app
Your company may automatically install it during the enrollment process
If your account is found, tap Add Account.
Note: If your account is not automatically found, manually enter your company email address, then tap Add Account.
Enter your email account password, then tap Sign In.
Your company may have also implemented controls that will require you to Register before you can proceed. By registering, you are verifying your identity so the device can be validated by your organization. If prompted to register your device, tap Register.
After you open Outlook, your experience will be determined by a variety of factors including your company’s policy settings and whether you previously accessed corporate resources with your device. For example, you may be prompted to authenticate using the Microsoft Authenticator app. You may also be prompted to enter a PIN. Follow the prompts that appear on your device for your given circumstances.
You're now ready to start using Outlook for iOS! Get the most out of Outlook:
If your company uses Intune app protection policies
Open the iOS App Store. Search for and download the Microsoft Authenticator app.
If you haven't already, install the Outlook for iOS app from the iOS App Store or click here to enter your phone number and receive a download link.
Open the Outlook for iOS app. The icon looks like this:
If your account is found, tap Add Account.
Note: If your account is not automatically found, enter your company email address, then tap Add Account.
Enter your email account password and tap Sign In.
Note: Your experience may vary depending on your company’s requirements. For example, prompted to authenticate by using the Microsoft Authenticator app or verify yourself by text or phone. For details, see Security Info Overview.
Your company may have also implemented controls that will require you to Register before you can proceed. By registering, you are verifying your identity so the device can be validated by your organization. If prompted to register your device, tap Register.
If prompted to add another account, tap Maybe Later.
Tap Skip or swipe through the feature screens.
The message, Your organization is now protecting its data in this app. You need to restart the app to continue, appears. Tap OK.
Restart Outlook for iOS and set up a Personal Identification Number (PIN) when prompted.
You're now ready to start using Outlook for iOS! Get the most out of Outlook:
If you connect to an on-premises Exchange server
If you haven't already, install the Outlook for iOS app from the iOS App Store or click here to enter your phone number and receive a download link.
Open the Outlook for iOS app and tap Get Started if it's your first time. Otherwise, open the Menu
in the upper left corner.
Tap Settings
> Add Account > Add Email Account.
Enter your company email address, then tap Add Account.
Tap Exchange.
Enter your company email address and password to automatically configure your account. Tap Sign In.
Notes: If automatic configuration fails, tap Continue, then enter the following settings manually:
Server name: This is usually the same name you enter when checking your email on the web.
Domain: This is usually optional. If unsure, check with your IT administrator.
Username: This is your company email address.
Password: This is the password for your company email account.
Tap Next when finished and swipe through the features.
You're now ready to start using Outlook for iOS! Get the most out of Outlook:
General steps to set up an Exchange or Office 365 work or school account manually
In Outlook for iOS, go to Settings > Add Account > Add Email Account.
Enter email address. Tap Add Account.
If you see the Select your email provider screen, choose Office 365 or Exchange depending on your organization.
Enter your password and toggle on Use Advanced Settings.
Enter your server settings:
Incoming Server Settings
Domain\Username
Enter your full email address, such as yourname@yourdomain.com.Password
Use the password that you use to access your email.Server
Exchange accounts - See the section, Find your Exchange mailbox server settings or ask your IT admin for your server information.
Office 365 work or school accounts - Use outlook.office365.com.
Port
Use 443 or 993.Security type
Select SSL/TLS or make sure the Use secure connection (SSL) checkbox is checked, then tap Next.
Outgoing SMTP Server Settings
SMTP Server
Exchange accounts - Ask your IT admin for your server info.
Office 365 work or school accounts - Use smtp.office365.com.
Security Type
Choose TLS.Port Number
Enter 587. Tap Next.
Tap Sign In.